CONTACT OUR CUSTOMER SERVICE

We aim to ensure that you receive your order as quickly as possible.

Our average delivery time is approximately 10-12 business days, once we ship the products from the warehouse. *Delivery times may vary a bit depending on customer location, any public holidays, and unforeseen circumstances.

Please note that our standard delivery times are estimates and may vary due to external factors.

Packages are not shipped nor delivered on weekends and local public holidays. 

• Customers are required to return the product in its original packaging to the pickup person without sealing it. Pickup person will do the basic Quality Check and collect the product. There is no need to take a print and paste any return label on the box.

• Customers should ask for an acknowledgement slip while handing over the package to the pickup person, as it is a mandatory requirement for tracking the order.

• Return just a click away:
Please click on the below link to submit your response and the return shall be created in 1-3 business days. The pickup would happen within 2-6 business days after generating the return.

Fill the return information form here

You can track your return using your tracking number generated in the return label printout. 

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Daniel Wellington is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to follow all of our instructions, use your registered mail and provide us with the tracking number of your returning package.

After successfully placing the order, you will receive a notification from our shipping partner containing your package’s tracking information and expected delivery date. The delivery can take up to 10-12 business days, once the order gets dispatched from the warehouse.

To track your package, simply use the tracking number received by email provided on the courier company's official website and https://www.delhivery.com/

Free standard shipping is provided by Daniel Wellington on all orders within India when purchased from our India website.